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Have licenses but no access to service platform
Posted: Wed Jan 24, 2024 2:47 pm
by willemgrooters
After a long time, I have decided to get VMS on X86 - aside my Alpha and Itanium systems. I followed the link on on the image in the mail but that seems to be dead (404 Page not found). If I access sp.vmssoftware.com directly, I have access but only to do T4 - no packages, although I do have community license.
Re: Have licenses but no access to service platform
Posted: Wed Jan 24, 2024 3:24 pm
by sms
Code: Select all
> [...] If I access sp.vmssoftware.com directly, I have access but only
> to do T4 - no packages, [...]
What is the "ORGANIZATION NAME" displayed under your name (at the
upper-right corner of the web page)? If it's not "VXC" ("VMS X86
Community") then click on it, and "Switch organization", and select that
one. I find the interface a bit clumsy (not helped by the (dis)order of
the choices in the list), but it works for me.
If it's already "VXC", then you might try e-mail to VSI
(community@...?).
Re: Have licenses but no access to service platform
Posted: Thu Jan 25, 2024 7:25 am
by mister.moderator
As stated in the previous reply, check you are in the correct organization, it should be VMS X86 Community (vxc) to be able to download the X86 kits that are available to the Community.
If you do not have access to the x86 Community Organization in the Portal and have already received your community x86 license then you should contact the team at:
community@vmssoftware.com
Re: Have licenses but no access to service platform
Posted: Mon Jan 29, 2024 10:41 am
by rogch01
I had a very similar problem to this today. Previously I could see packages, today the list was empty and after that I couldn't even click on Packages. I think the clue might be where you say "after a long time". For me it was probably about a month. I emailed Support, and although I haven't heard back yet, checking a couple of hours later it's fixed for me.
-Chris
Re: Have licenses but no access to service platform
Posted: Tue Jan 30, 2024 9:56 am
by mister.moderator
If you are still experiencing issues you should contact
community@vmssoftware.com, or, if you have issues with the Portal itself, contact
spsupport@vmssoftware.com